Retail —
SUPPORT ASSOCIATE

Associates in Store Support positions are responsible for a variety of non-sales functions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these associates play a critical role in ensuring the highest level of customer satisfaction.

Frequently Asked Questions

What is a Support Associate’s job?
Specific positions may include: Office Associate, Order Fulfillment Associate, Customer Service Representative, and Associate Coordinator, but Lot Associates make up the majority of Support roles.

Does the role require heavy lifting?
Although not a primary part of the role, a Support Associate may expect to lift some product.

How much interaction does a Support Associate have with customers?
Direct customer or vendor interaction is sometimes required for these positions.

Is the work schedule consistent?
Yes, a full-time Support Associate has a consistent schedule that allows for planning time and activities outside of work. There are morning, afternoon, and evening shifts available, and schedules are given with ample notice for Associates.

Explore Jobs
set schedule

Set
Schedule

Competitive Pay

Competitive
Pay

success sharing eligible

Bonus
Eligible

on-the-job training

On-the-Job
Training

POTENTIAL WAYS TO GROW

Lot Associate to Sales Associate to Department Supervisor.Lot Associate to Sales Associate to Department Supervisor.
Lot Associate to Freight Associate to Department Supervisor to Customer Experience Manager, or Lot Associate to Sales Associate to Department Supervisor to Customer Experience Manager.Lot Associate to Freight Associate to Department Supervisor to Customer Experience Manager, or Lot Associate to Sales Associate to Department Supervisor to Customer Experience Manager.
Lot Associate to Merchandising Execution Associate to Merchandising Execution Supervisor to Merchandising Execution Manager. Lot Associate to Merchandising Execution Associate to Merchandising Execution Supervisor to Merchandising Execution Manager.
Lot Associate to Sales Associate to Kitchen Designer.Lot Associate to Sales Associate to Kitchen Designer.
Whether you are looking for the next step or you just want to try something new, a Support position in one of our stores is a great place to start. To see how you can reach your careers goals and learn new skills along the way, select one of the jobs on the left.

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